Frequently Asked Questions

This means that the publisher should have stock for this book and it will take 5-8 days to arrive to us (lead times vary by publisher and will be displayed for each title). We will then ship the book out to you and you should receive the book based off our delivery frames per state. Please note that in rare cases, the publisher may run out of stock in which case we will contact you. If you provide us an incorrect address for delivery and the package is returned to us, you will be responsible for paying $8.95 for a re-delivery fee. 

PLEASE NOTE: If your order includes a backordered item, we will dispatch your order once all your items have arrived at our warehouse. If you would prefer a partial shipment of your order, please contact us to request a partial shipment. 

Dispatch is usually at 5pm daily so if you order before 2pm your order will be dispatched on the same day. Dispatch times may be longer during peak periods, such as at the start of semesters.

Once you have ordered your books, you will receive a confirmation of your order. You will then receive your books in a minimum of 3-5 days if it's in stock or longer if we need to order it in.

If you have not received your book after 5 days after receiving your order confirmation you can log on to your Zookal account and find out what stage your book's delivery is in. If there seems to be a delay, please contact us and inform us of the problem. Make sure you include your receipt number and account name when filling a complaint.

We offer a 14 day refund period if you drop your course or no longer require the textbooks. You will receive a full refund, less shipping costs. Our refund policy does not apply to Vitalsource eBooks or Cengage eBooks. These titles are firm sale. If the title is packaged together with an access code, the access code must not be used to be entitled to a refund. 

Please contact us to return your book.

We offer free shipping and standard shipping deliveries depending on your postcode and the total value of your order. Have a look at all the rates in the following tables.

Free Shipping

Your order is delivered 3-5 business days from the time it dispatches from our warehouse.

Postal Code From	Postal Code To	Total Cart Price From	Total Cart Price To	Shipping Price
0	9999	$116.01	Any	Free

Standard Shipping

Your order is delivered 3-5 business days from the time it dispatches from our warehouse.

Postal Code From	Postal Code To	Total Cart Price From	Total Cart Price To	Shipping Price
0	9999	$0.00	$116.01	$9.22

By selecting authority to leave at the checkout page on the website, your parcel will be left at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

Zookal do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method.

Textbook Solutions are solution manuals to questions in a textbook, crafted by experts in those subject areas.

When you buy Textbook Solutions from Zookal's website, you'll be able to view it from Zookal's website on any device that has an internet browser.

You can view all Textbook Solutions in Zookal's Textbook Solutions page. You can also search for Textbook Solutions in the search box on any page. You can even purchase a solution along with its textbook as a bundle with discounts for certain titles.

First you must be logged into the website. Go to View Profile which appears under your avatar. On your profile page, click on the My Textbook Solutions link listed in a menu on the page. Your Textbook Solutions will be listed up on this page, with buttons to view them. The Textbook Solutions will be streamed in your internet browser.

All Textbook Solutions have an "Textbook Solutions" badge under their name or located elsewhere on the product's page.

Please contact us to request a refund. You can only refund a Textbook Solutions if you have not opened it yet. Opening it means streaming it in your browser or on a device.

You can only refund an Textbook Solutions if you have not opened it yet. Opening it means streaming it in your browser or on a device.

You purchase to access a Textbook Solutions for a certain amount of time, which will be specified on the solution's page. The timeframe is usually until the end of the current semester, trimester or term. Once the time lapses, you won't have access to that Textbook Solutions any more.

Please contact us by normal means. Details are on our Contact Us page.

You only have a license to access the Textbook Solutions, which works similar to how you would stream music or movies online. Textbook Solutions have time restrictions such as rentals.

eTextbooks are electronic versions of textbooks, like how eBooks are to books.

When you buy or rent an eTextbook from Zookal's website, you'll be able to view it from Zookal's website on any device that has an internet browser.

You can view all eTextbooks in Zookal's eTextbook page. You can also search for eTextbooks in the search box on any page.

First you must be logged into the website. Go to View Profile which appears under your avatar. On your profile page, click on the My eBooks link listed in a menu on the page. Your eBooks will be listed up on this page, with buttons to view them. The eBooks will be streamed in your internet browser.

If your eTextbooks are not showing up, please wait up to 10 seconds as sometimes it can take a bit for them to appear. If they still are not appearing, please contact us to help figure out the issue.

If your eTextbooks are not showing up at My eBooks, please wait up to 10 seconds as sometimes it can take a bit for them to appear. If they still are not appearing, please contact us to help figure out the issue.

All eTextbooks have an "eTextbook" badge under their name or located elsewhere on the product's page.

Please contact us to request a refund. You can only refund an eTextbook if you have not opened it yet. Opening it means streaming it in your browser or on a device.

You can only refund an eTextbook if you have not opened it yet. Opening it means streaming it in your browser or on a device.

Some books may be restricted by how many times or pages you can print from them. These restrictions are set by the book's publisher and vary.

You rent an eTextbook for a certain amount of time, which will be specified on the book's page. The timeframe could be about half a year, a full year or other. Once the time lapses, you won't have access to the eTextbook any more.

Please contact us by normal means. Details are on our Contact Us page.

You only have a license to access the eTextbook, which works similar to how you would stream music or movies online. Some books have restrictions on how many times you can download or print them, and some books have time restrictions such as rentals.

We are currently open Monday to Friday 11:30am to 7:00pm.

Zookal's Lowest Price Guarantee to you is to ensure that every one of our textbooks are offered to you at the lowest price possible. You won’t find your textbooks cheaper anywhere else, not the Uni bookstore or any other New Zealand online retailer. If you do find an in-stock textbook from another New Zealand retailer (i.e. a retailer who ships books from an New Zealand address, other than online marketplaces such as eBay or Gumtree) that is lower than a textbook on Zookal, we will match or beat the price!